Ordering FAQs

How are LBL products shipped to locations within the US?
LBL utilizes the US Postal Service (USPS) for all shipments, large or small, throughout the US and worldwide.  Shipping charges are based on a recipient’s address and the weight of the items ordered.

Does LBL ship worldwide?
LBL ships worldwide where allowed by US law although some exceptions do apply. International orders ship via USPS First Class International mail which averages 6-10 business days for delivery. This service provides limited tracking information. International orders weighing over 4lbs must ship via USPS Priority International in which case a tracking number is provided. All international shipments are subject to local tariffs which are the full responsibility of the recipient. Once shipments pass through US customs, the recipient’s own country’s postal service assumes responsibility for delivery. International shipping times are dependent upon that country’s service and policies.

Will I receive tracking Information?
For LBL products shipped USPS Priority Mail for delivery in the US and its territories, customers will receive tracking information once the package is in transit. Products ordered for delivery to other countries are shipped via USPS First Class International and tracking information is sometimes not available.

How long will it take to receive my order?
Most domestic orders are processed within 24 hours and ship via USPS Priority mail which usually takes 2-3 business days to arrive. Orders placed after 2pm on Fridays or on a weekend are not processed until the following Monday.

Can I add items to an existing order?
As a security precaution, our website does not allow items to be added to existing orders as we never retain a user’s credit card information. Customers must place a second order to add further items. If a second order is placed, we will try our best to combine the orders into one shipment and refund one shipping charge. If we are not notified, it may be impossible to halt an existing order from being processed.

Can my shipment be expedited?
LBL orders are subject to specified shipping modes and cannot be expedited. We apologize if this causes any inconvenience.

Can LBL ship products to a hotel?
The shipping time of an order can be adjusted so it arrives while a guest is at a hotel within the continental US. Orders generally are processed within 24 hours unless the order is placed after 2PM on Friday thru 9AM Monday, in which case it would be processed the following day (Monday). Shipping time within the US usually takes 2-3 business days after the processing day.

What if my product doesn’t work properly when I first receive it?
If you are not completely satisfied with your purchase, you may return your order for a full product refund. Certain exceptions do apply. For details, please click on “Returns and Exchanges” under “Orders” listed below. Returns or exchange may be made on a purchase within 45 days from the shipping date. Returns must include an RMA number and a completed return form which can be obtained by emailing LBL customer service at LowBlueLights@gmail.com.

Do I have to pay shipping cost to exchange or return items received in error?
LBL will pay the return shipping charge if the return is a direct result of LBL’s error, that is the customer received an incorrect item. In this instance, LBL will reship the correct item at no charge. The return shipping amount will be refunded back to the customer’s credit card. On the other hand, if incorrect information was provided by the customer causing an order to be rejected, returned back to LBL, or shipped to an incorrect address, the order will be cancelled. Once an errant shipment is returned back to LBL, the order will be refunded, less the shipping charge. If an order is still desired, the customer must place the order again and is responsible for the second shipping charge.

Can I buy your products at a brick & mortar store?
LBL products are available solely online through our website at www.lowbluelights.com. Unfortunately, we do not have a storefront for walk-in purchases and cannot allow pickups at our shipping facility due to insurance and other legal restrictions.